Tuesday, November 01, 2011
Truth about Tripadvisor
I watched and enjoyed the programme because I'm a big fan of Tripadvisor and have used it for many years, reading and writing hotel reviews each time I go on holiday or a short break. But although I watched and enjoyed the programme I didn't agree with it all. It tried to give Tripadvisors a bad name but there are hundreds of thousands of us who use it responsibly and what exactly is wrong with putting an opinion online when you're paying hard-earned cash for a business service you deem to be lacking?
But anyway, I try always to use Tripadvisor responsibly, For instance, I have recently stayed in two mediocre B&Bs, which were run by their owners. I could have nitpicked about both of them on Tripadvisor but because I knew that they were small places, livelihoods of their owners, I didn't post a review on Tripadvisor at all using the adage that if you have nothing good to say, say nothing. I could have put a snarky review about both B&Bs as neither of them were great and there was room for improvement in both, but it would have ben very unfair to the owners, whose life depends on getting customers in. I just won't go back or recommend them to friends.
However, last week I stayed in a big, posh hotel where the service was abyssmal and I did post on tripadvisor about that one. Big, corporate hotels are fair game, especially when they're charging up to £200 per night and offering all sorts of promises on their website that they fail to live up to, and indeed, this one came mightily close to helping ruin the most special day of my life. It was the first negative review I've ever posted to Tripadvisor and I actually felt guilty afterwards but it had to be done.
Anyway, I really do like Tripadvisor and will continue to use it, always, responsibly.