tag:blogger.com,1999:blog-32935512.post5796490555886730970..comments2024-01-26T16:23:29.365+00:00Comments on Flaming Nora: JSA overpayment – has this happened to you, too?Glenda Younghttp://www.blogger.com/profile/03366238040782331941noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-32935512.post-80046191272132091582012-03-01T16:24:09.691+00:002012-03-01T16:24:09.691+00:00When civil servants start to give you the runaroun...When civil servants start to give you the runaround then you need to ask to speak to a supervisor which they must allow you to do. If you still get no joy then speak to a manager. And kick up as much as a stink as possible. If they say they have lost your records ask them for the details of their data controller so you can ask for an investigation under the data protection act and if that fails then you can go to the data commissioner.<br /><br />If all else fails, telephone or email your MP. It's amazing how quickly they move when a good MP is on their case especially as they can write to the minister in charge if necessary.<br /><br />And finally, keep a diary of all your dealings with them for reference or in case you need to go to a tribunal as it looks better if you've made chronological notes.Pam-UKnoreply@blogger.com